Women's Leadership Webinar Series- FAQs

Women's Leadership Webinar Series - FAQs

	What is the refund policy? What are the webinar system requirements? Can I test the webinar system before the series begins? Is there a toll-free phone number for the conference call? Can I attend webinars from outside the United States? Will the webinars be recorded? Can I get the PowerPoint slides used in the webinar? How can I ask questions during a webinar? How does the corporate package work? Can I pay with an invoice, check, or purchase order? Contact us for all other questions What is the refund policy? Please choose carefully, as webinar registrations are non-refundable. You may transfer your registration to another person. To transfer a registration, give them your log-in information, and email us their contact information. If you encounter technical difficulties that prevent you from joining the webinars, please contact us for a refund. What are the webinar system requirements? We use the GoToWebinar system. To participate, you will need: High speed internet access PC-based attendees: Windows(R) 2000, XP Home, XP Pro, 2003 Server, Vista Macintosh(R)-based attendees: Mac OS(R) X 10.4 (Tiger(R)) or newer Long-distance phone to listen via teleconference or computer audio speakers to listen to streaming audio. (Telephone provides better quality audio for most participants. We recommend joining a webinar system test to determine which audio mode works best for you.) Can I test the webinar system before the series begins? If you have not used GoToWebinar before, we highly recommend joining a system test and orientation to ensure you can log in, view the presentation, and listen to audio. Click a link to join a system test: Monday, December 14, 1pm Eastern, 12 noon Central, 11am Mountain, 10am Pacific USA time Monday, January 18, 1pm Eastern, 12 noon Central, 11am Mountain, 10am Pacific USA time Monday, February 1, 1pm Eastern, 12 noon Central, 11am Mountain, 10am Pacific USA time Monday, February 22, 1pm Eastern, 12 noon Central, 11am Mountain, 10am Pacific USA time While we do our best to help troubleshoot technical issues during the system tests, we cannot guarantee the webinar will work with your system. If you require technical assistance joining a webinar, please call GoToWebinar support at 800 263 6317 or +1 805 617 7000. If you encounter technical difficulties that prevent you from joining the webinars, please contact us for a full refund. Is there a toll-free phone number for the conference call? To keep the cost of webinar programs low, we will not be providing a toll-free conference call number. You may elect to listen via streaming audio from your computer speakers to avoid long-distance call costs. We recommend joining a webinar system test to test your speakers, and determine which audio mode works best for you. Can I attend webinars from outside the United States? Yes. To join the conference call, local toll numbers are provided for the following countries: United States, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom. Will the webinars be recorded? We make every effort to record the webinars, but can't promise it. When a recording becomes available, you will receive an autoresponder email with instructions to download the recording (Windows Media file format), 24 hours after the webinar. You must sign in and pre-register with GoToWebinar prior to the live webinar event in order to receive the recording afterwards. Can I get a copy of the PowerPoint presentation used in the webinar? You must sign in and pre-register in the GoToWebinar system prior to the live webinar event in order to receive the PowerPoint presentation. After pre-registering, you will receive a reminder email 1 week, 1 day and 1 hour prior to the live webinar. This email will include a link to download the PowerPoint presentation. How can I ask questions during a webinar? Our webinars are popular and attract many hundreds of attendees. To provide the highest quality audio, you will join in "listen-only" mode, and your line will be muted. Only the webinar facilitator can un-mute your line. We encourage you to submit questions to the speakers. Here's how: After signing in to GoToWebinar for the live webinar, locate the Questions tab Type your question into the Questions tab, to submit a question to the facilitator We can't promise to answer every question, but we will do our best! How does the corporate package work? Companies can purchase a package of log-ins for use company-wide. We work with a representative from your company to run a technical test to ensure the GoToWebinar system works within your organization. We provide a document describing log-in information to your representative, for distribution to employees. You will be responsible for inviting participants and tracking participation numbers. Employees are asked to log-in using their company email address, for tracking purposes. You may choose to have your company recognized as a corporate partner, with your logo included in the webinars. Can I pay with an invoice, check or purchase order? We accept payment by invoice, check and purchase order for corporate packages. Email us to begin the process. Contact us for all other questions Contact Jo Miller at 319 365 0228 or by email.